This Privacy Policy explains how DIRITEPROPERTY INC. ("we", "us", or "our") collects, uses, stores, and protects your information when you use the ClaimRite mobile application (the "App"). We are based in Canada and are committed to handling your information in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
By creating an account or using the App, you agree to the practices described in this policy.
1. Who we are
2. What ClaimRite does
ClaimRite helps policyholders organize insurance claims (home/property and auto): track deadlines, store documents and photos, log adjuster conversations, compare settlements, and prepare letters or claim packets. When you choose to use Claim AI (Standard plan), the App sends a document you upload to an AI service to produce a summary, dates, conditions, and potential red flags for that document. ClaimRite is an organizational and informational tool only — it is not a lawyer, adjuster, or insurer, and it does not provide legal or insurance advice.
3. Information we collect
Information you provide
- Account information: your name, email address, and password. Passwords are stored in hashed form by our authentication provider; we never see or store your password in plain text.
- Claim information: claim details you enter (for example category, loss type, dates, region, adjuster notes, evidence checklist items, and settlement figures).
- Documents and photos: files and photos you upload to a claim (for example policies, FNOL forms, estimates, adjuster letters, settlement offers, or evidence photos).
- Communications: information you send us when you contact support.
Information generated by the App
- AI-generated summaries, dates, conditions, and red flags derived from documents you choose to analyze.
- Reminders, deadlines, and in-app notifications related to your claims.
- Basic technical/usage data needed to operate the App (for example, crash reports, error diagnostics, and performance data when something goes wrong).
Your documents are your own. Any document or photo you upload to ClaimRite relates to your own insurance claim, and you upload it entirely at your own discretion. You are solely responsible for ensuring you have the right to upload, store, and analyze any material you add to the App. ClaimRite never requires a particular document — uploading is always your choice — and we do not act on behalf of any insurer, adjuster, or law firm.
We do not collect or store your payment card details. Paid Standard subscriptions are processed by the Apple App Store or Google Play (and our subscription management provider). We receive only confirmation of your entitlement, not your card information.
4. How we use your information
- To create and secure your account and let you sign in across your devices.
- To store and display your claims, documents, photos, dates, and notes.
- To perform AI analysis of documents you choose to analyze (Standard).
- To send you in-app reminders and notifications about your claims.
- To provide customer support and respond to your requests.
- To maintain the security, integrity, and reliability of the App.
We do not sell your personal information, and we do not use your uploaded documents for advertising.
5. Service providers we share information with
We use trusted third-party providers to operate the App. They process information only to provide their service to us:
- Supabase — authentication, database, and secure document/photo storage.
- OpenAI — AI analysis of documents you choose to analyze. Relevant document content is sent to OpenAI to generate your analysis.
- Sentry — crash and error reporting (when enabled). Diagnostic information (such as device type, app version, and technical stack traces) may be sent to help us fix issues. Sentry does not receive your uploaded claim documents.
- RevenueCat — subscription and purchase validation. We receive entitlement status, not your payment card details.
- Expo / EAS — app build and delivery.
- Apple App Store / Google Play — app distribution and payment processing for subscriptions.
6. International data transfers
Some of our service providers may process or store information on servers located outside Canada, including in the United States. Where information is transferred across borders, it remains subject to this policy and to appropriate safeguards. By using the App, you acknowledge that your information may be processed in other countries.
7. How long we keep your information (data retention)
- Claims and uploads: kept while your account is active, unless you delete a claim or its documents in the App.
- Account information: kept while your account is active.
- Account deletion: you may request deletion of your account and associated data at any time (see our Delete Account page). We process verified requests within 30 days.
8. Security
We use industry-standard safeguards to protect your information, including encryption in transit and access controls that restrict each user's documents and data to that user (row-level security and per-user private storage). No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.
9. Your rights and choices
- Access and correction: you can view and edit your claims and account details in the App.
- Deletion: you can delete individual claims or documents in the App, or request full account deletion by email.
- Requests: you may contact us at Diriteproperty@gmail.com to access, correct, or delete your personal information, subject to applicable law.
- Withdraw consent: you can stop using Claim AI at any time; no document is analyzed unless you choose to analyze it.
10. AI analysis — important note
AI-generated summaries, dates, conditions, and red flags are produced from the document you upload and are provided for organizational and informational purposes only. They are not legal or insurance advice. Always confirm coverage, deadlines, and settlement terms with your insurer, adjuster, or a licensed advisor.
11. Children's privacy
ClaimRite is intended for adults managing insurance claims and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you in the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.
13. Contact us
If you have questions or requests about this Privacy Policy or your information, contact us at: